Frequently asked questions

Tech Was Here combines a durable QR service tag, an equipment-specific customer page, and a private team workspace. The tag gives every serviced unit a simple path back to the company that knows it.

The service company buys and operates Tech Was Here. Technicians place and link the tags, office teams receive and manage requests, and homeowners, tenants, property managers, or facilities staff scan when the equipment needs help.

No. A phone camera opens the equipment page. The customer can identify the unit, see the current service company, call, or send a short request without installing an app or signing in.

The page identifies the exact equipment and current service company. When the customer submits the form, the issue reaches that company with the claimed customer, site, and unit context already attached.

That is fine. The equipment page shows the current service company and its phone number below the request form, so the homeowner can still call the right team. The form is the primary path because it sends the issue with the claimed customer, site, and equipment already attached.

The technician uses the phone’s native camera—there is no separate in-app scanner. A signed-in technician scans an unused tag, which securely joins the company as it is linked to the customer, site, and exact equipment.

Yes. Each tag identifies one physical unit, so a home or site can have separate tags for its condenser, furnace, water heater, appliances, pool equipment, electrical panel, garage-door opener, or other serviceable equipment.

The physical tag uses the Tech Was Here design and stays neutral until an authorized technician claims it during installation. After the technician links it, the scan page identifies your service company, shows its contact information, and routes service requests back to your team.

Your team can replace a damaged tag from the private equipment workflow. The replacement keeps the equipment record and service history connected while the damaged tag is retired.

Tech Was Here starts with the equipment-level path from a completed visit to the next customer request. It gives service teams a workflow they can use now and a platform we can shape around what they need next.

Yes. A smaller service company can use the private workspace to keep customer and site context, tagged equipment, incoming requests, service history, private notes, and reminders together. Teams with scheduling, dispatch, estimating, invoicing, or other service software can use Tech Was Here as the equipment-level intake layer alongside those systems.

Yes. A service company can place and link a tag during an authorized service visit, whether or not that company originally installed the equipment.

Tech Was Here supplies serialized QR service tags that associate with a company when an authorized technician claims them. Service-company users cannot create their own public scan links. The complimentary starter kit includes 25 tags, and the remaining 75 starter tags are included when the paid subscription starts. Each additional pack of 100 costs $50.

The public page shows only the equipment details and service-company information needed to recognize the unit and request help. Customer identity, street address, serial and client numbers, private notes, attributed users, and internal identifiers stay private.

The service company configures default reminder timing in the contractor portal. Tech Was Here then emails equipment-specific reminders to the customer automatically; the homeowner does not need to opt in from the scan page.

Start with 25 physical QR service tags and three months of Tech Was Here free beginning when your company account is created. No card is required, and billing does not start automatically. After the complimentary period, the plan is $10 per active team member per month. The remaining 75 starter tags are included when the paid subscription starts. There is no permanent free tier or annual plan.

The tag keeps the service company connected to the equipment and creates a low-friction path for the homeowner to send the next request back to the team that knows it.

Use the contact form to request your complimentary starter kit. We only need your name, email, and mailing address to send 25 QR service tags and create your company account with three complimentary months.