01 · Technician
Tag the equipment
Place a Tech Was Here QR service tag on the unit, scan it with the phone camera, and link it to the customer, site, and equipment record.
From service visit to repeat request in three simple steps.
Tag the equipment during the visit, let the customer scan it when something changes, and receive the next request with the unit already identified — no app, login, or search required.
The Tech Was Here service journey
02 · Homeowner or site contact
Scan when help is needed
The camera opens a simple page for that exact unit and names the current service company. No app, account, or login is required.
03 · Service company
Receive the request
The issue reaches the team with the claimed customer, site, and equipment context already attached, ready for follow-up in the existing service workflow.
The physical QR service tag measures 3 × 1 inches and is enlarged in these illustrations for visibility.
The illustrated workflow starts with a real tag on real equipment.
The illustrated journey above uses enlarged tags for clarity. On real equipment, the durable serialized tag measures 3 × 1 inches.
A concrete rollout your team can follow.
Start with the company setup, put the included tags in technicians’ hands, and build the homeowner path one serviced unit at a time.
Set up the company workspace
We coordinate the company account, owner access, and the service details customers should see.
Receive the starter tag kit
Start with 25 serialized QR service tags and three months of complimentary software access. The remaining 75 starter tags are included when paid service starts.
Invite the service team
Owners and admins add technicians and office staff to the private workspace with the right access.
Place and link each tag
A signed-in technician scans with the phone camera and links the tag to the customer, site, and exact unit.
Receive equipment-specific requests
The homeowner scans later and the team sees the issue with the claimed customer, site, and equipment attached.
Schedule the next touchpoint
The company sets default maintenance reminders and can adjust the schedule for each tagged unit.
Simple for the customer. Controlled for your team.
The customer sees a short path to the right service company. The details that help your team follow up stay in the private workspace instead of being exposed on a public QR page.
- Tag supply
- Tech Was Here supplies unique QR service tags that associate with your company when an authorized technician claims them. Your team does not create public scan links.
- Private context
- Customer, site, equipment, and private technician context stay in the team workspace behind sign-in.
- Request handoff
- The issue reaches your workspace and request email with the claimed customer, site, and equipment context attached.
- Workspace fit
- Keep customer, equipment, request, service-history, note, and reminder context in Tech Was Here. If your team uses other service software, continue the operational work there.
Schedule the next touchpoint around the equipment.
Your team configures default reminder timing in the contractor portal. Tech Was Here then emails equipment-specific reminders to the customer automatically.
Make every completed visit easier to return to.
Tech Was Here begins with the equipment-level path from a completed visit to the next customer request. It gives service teams a useful workflow today and a platform we can shape around what they need next.
See who it is built forGive the next serviced unit a path back to your team.
Start with 25 QR service tags and 3 months of Tech Was Here free. No card is required, and billing does not start automatically.